Scan the QR code shown at your club's venue, or open the link your club shared. That takes you straight to the check-in page — no app or account needed.

No. RallyFlow runs in your phone's browser. You can optionally add it to your home screen for quick access, but it's not required.

After you check in you join the waiting list. Matches are formed from the front of the queue — automatically or by the admin. When a game ends, winners re-enter the queue ahead of the losers, so you'll be matched again shortly.

Yes — keep the live queue page open on your phone. The Smart Queue engine can reshuffle who plays next among the players at the front of the line, so we don't promise an exact turn order; instead, the moment you're assigned to a court you'll see a “You're playing — Court N” banner and hear a short alert. (Sound needs your phone unlocked and the page visible.)

It's an optional self-rating loosely based on the DUPR scale (Beginner through Pro). It shows up as a small badge next to your name so the admin can pick balanced matches when running manual court assignment. Leave it blank if you'd rather not say.

By win percentage, with a 3-game minimum to qualify for the top spots — players with fewer than 3 decided games rank below everyone who has them. Games ended without a recorded winner don't count toward your record.

From the home page tap View Open-Play Results, search for your club, and browse previous sessions — including the podium, full standings, and the Match Log of every game with scores. No login needed.

Yes. Open your club's results, expand any ended session, and use 📥 Download Recap for a shareable podium card (1080×1350 — fits Instagram / Facebook stories), or 🖼️ Match Log Poster for a tall image of every match with scores. You can also grab 🧾 Download Matches (CSV) for a spreadsheet-friendly file.

Your display name and win/loss record appear on your club's live queue board and in its public results. Only the name you check in with is shown — no contact details.

It's optional, but it links your check-ins to a persistent profile so you don't have to re-type your name each visit, lets you join multiple clubs, and keeps a running win/loss history and skill badges across sessions. Create one or log in anytime.

Your Dashboard (/player/dashboard) shows your clubs, active sessions, check-in, upcoming activities, and stats. Your Account page (/player/account) is where you join another club or change your password.

Clubs can post upcoming activities — like a social mixer or a video-call meetup — with a join link. Any activity that hasn't passed yet shows up on your dashboard for every club you're a member of, with a Join button that opens the link.

Yes. Open Account (/player/account) and use Join Another Club — search by name and you're added instantly. Your dashboard then shows check-in, sessions, and activities for every club you've joined, and your win/loss history is tracked separately per club.

Only the first time. Once you've joined a club, your Dashboard shows a one-tap Check In button whenever that club has an active session — no need to re-scan or re-type your name. You'd only use the QR code again to join a club you're not yet a member of, or if the admin asks you to check in that way.

There's no self-service or admin reset for player accounts yet — not even your club's admin can do it for you. In the meantime, the workaround is to create a new account and rejoin your club(s) from Account; your old check-in history stays tied to the old account. Reach out to whoever runs your RallyFlow deployment if you need a manual fix.

Just Create a Club — enter your club name, a username, and a password, and you're in right away. No code or admin approval needed. (If your deployment has switched to invite-only mode, you'll be asked for a signup code.)

Once you log in, open the Getting Started guide from your dashboard. In short: create a session → start it → share the QR code → manage courts and the queue → end the session to capture standings and the top-3 podium.

Auto fills each freed court with the next four players in line. Manual leaves freed courts open so you choose each pairing yourself — handy when players prefer to pick who they play with. You can switch modes anytime on the dashboard.

Yes. Once a session ends, it appears in your club's public results when someone searches your club name. Active and not-yet-started sessions are not shown publicly.

After the session ends, open it from your dashboard's Session History (or from public results) and use 📥 Download Recap for a podium card, or 🖼️ Match Log Poster for a full-match image. Both are public PNGs you can save and repost anywhere — the club's name and logo are baked in.

Yes. Expand an ended session and press 🧾 Download Matches (CSV) — you'll get a UTF-8 CSV (opens cleanly in Excel and Google Sheets) with match number, court, start/end time, both teams' rosters, scores, and the winner for every game.

Yes. On the dashboard, press ➕ Add Player in the Queue panel and enter their name (skill level optional). Walk-ins join the queue just like self-checked-in players.

Open Activities from your dashboard, add a title, an optional description, a join link, and an optional date/time. It appears on the dashboard of every player who's a member of your club until it's removed or its date passes.

Log in and open Account to change your password.

There's no email-based reset yet. Contact your super-admin — they can set a new password for your club from /admin/clubs → Reset password. Your club, sessions, players, and standings are all kept; you just log in with the new password.